Gift Card Refund

[alyssamariehua]

I placed an order, but decided to cancel it because I forgot to add something. I had a gift card of $100 and I used it to place the original order. It said that my order was canceled, but I never got a confirmation email that said it was canceled. When I went to place my new order, my gift card didn't work. I was confused because my order was canceled yet the gift card doesnt work anymore. Please help me understand when and how my gift card will be refunded.

[LaurieBT]

@alyssamariehua, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!