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Post in Customer Support
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Anita115
NEWCOMER I
‎12-15-2023 03:47 PM
‎12-15-2023 03:47 PM

Gift Card Not Working

In April 2023 I purchased a Sephora gift card at Kohls for my DIL.  Later I bought her another gift for kept the gift card for myself.  I tried to use it for the first time today at both the Sephora and Kohls website and it said the 16 digit code and pin was invalid.  No one has ever used this card.

 

I do not have the little receipt but the $200 transaction is still on my Chase app with a reference number.  How do I go about getting this fixed?  

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LaurieBT
MOD
‎12-15-2023 03:59 PM
‎12-15-2023 03:59 PM

Re: Gift Card Not Working

Hi @Anita115,

 

I'm sorry for the trouble and I'm happy to look into this further. I'll send you a message shortly.

 

Best regards,

Laurie 

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