Gift Card Does Not Have Enough Digits

[MillieMooMoo]

Hello,

My friend got me a Sephora gift card for a graduation present, but when I went to look for the card number I realized there are only 12 digits instead of the 16. When I went into the store they were unable to check the balance because the card did not have enough digits AND when I called the phone number on the card all the said was that they cannot help me and go to the person who paid for the card and ask then to sort it out with who they bought it from (I think maybe CVS). Is there any other way of going about this? I really want to know the card balance and I want to use this card. Thank you! 

[keelybt]

@MillieMooMoo If the first 12 digits are visible, we may be able to locate it in our system.  It looks like your private messages are currently turned off. Please send me a private message with your gift card number. You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.