Gift Card Balance

[ccbrad]

Hi,

I used a gift card I got for my birthday on an order in my account but did not use the full balance. I went back to check out for a different order and realized that the balance was gone and I don’t have the gift card I was originally given anymore. Is there any way to get the balance back or is it gone? 

[keelybt]

@ccbrad If it was used on an order, we should be able to find it in our system.  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service