GIFT CARD SCAM

[GCSCAM]

Beware when buying third party gift cards for Sephora! I received two gift cards for Sephora for Christmas with 50$ each on them. I tried to use them online and it said they were “having issues with the gift card system”. Instead, I went in person. When the worker tried to swipe the card, it said there was a 0$ balance. I also tried the second card and same thing happened. She tried multiple times and it wasn’t working. She suggested I call the number on the back to activate it (1-888-860-7897). I spoke to someone and they couldn’t help me at all, basically said it’s not their fault because it was purchased through a third party. She said our options were to find the receipt and go to the store we purchased it at and tell them there’s a 0$ balance or to contact our bank to try and get our money back. While I understand it’s not necessarily the company’s fault, it’s frustrating that they cannot do anything to help. These were received as gifts for christmas and I can’t even use them. They do not offer you any sort of compensation or options, quite ridiculous for loyal customers when makeup is already crazy expensive. I told the worker maybe they need to look into better securing the third party cards as a company since this is something THEY offer for THEIR store… She just brushed it oft and reiterated that they can’t do anything to help. Definitely lost a customer here - just wanted to make this post and say to beware because many others have had the same issue happen. Do better. 

[LaurieBT]

@GCSCAM, I'm so sorry to learn of your experience and appreciate you sharing this with us. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this.