Friend rouge code is not working

[tenaciously]

Hi!

A friend sent me a rouge 20% off code which was fine last week and I opened this AM to which its says it’s reached the redemption limit! I am the only one she gave it to.    Help!!  I was ready to purchase this AM!!  Anyone else had this happen?! #

[DaneeBT]

@tenaciously I see that the code was sent to your email and that you were able to successfully use it in an online order!

[surbb]

This happened to me as well and I was really confused. I then went to check my email and noticed I got an email from Sephora stating that my friend shared her code and in that email was a unique code to input into the promo code section at check out. Have them check their email that is associated with their Sephora beauty insider account. There should be an email in there from Sephora. 

[MazieJ]

Same! I only shared with one person and she is getting a message the code has been redeemed. 

[DaneeBT]

@MazieJ It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. If your friend is unable to locate the code in ther email, please send me a private message with their registered email address or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[alyssacorn13]

Same here! I sent it to my friend and she said it didn’t work 😞 by the looks of it I guess it’s an issue for many others as well. Hopefully it gets resolved soon. I tried to talk to customer service but their chat is down 🙃

[DaneeBT]

@alyssacorn13 It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. If your friend is unable to locate the code in ther email, please send me a private message with their registered email address or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance.