Free sample bag

[Amyrose333]

I ordered a $45 dollar purchase before tax and put in the promo code for the free skin care sample bag. When I placed the order it showed in my cart, but my confirmation email doesn't show it. 

Is this normal?

[megan10298]

Hi there, did you get an answer about this? Same thing is happening to me right now 

[keelybt]

@megan10298  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[LaurieBT]

Hi @Amyrose333,

I'm happy to check on this! I'll send you a message.

Best,

Laurie