Free Birthday Gift

[FragrantK]

Hi, 

I just placed my order and it won't let me choose my free birthday gift. I have an offer for a free birthday gift. I spent $29 on the app using a gift card, and my order has been placed. I already recieved a confirmation email. A message keeps popping up saying I have to spend $25+ to redeem the offer and I did, so I'm not understanding what's happening here. I have 22 days to redeem my free birthday gift. So I was wondering if I could get help with that and an explanation of how this works. It is my first time getting a birthday gift from Sephora!! Thanks @BeautyInsiderS 

[DaneeBT]

@FragrantK Sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your order number and the gift you were trying to redeem or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[FragrantK]

My issue has been resolved via your customer service chat box with an agent. Thank you 

[FragrantK]

My order #

I was trying to redeem the Moroccan Oil Hair Hydration gift set. It's my birthday month 

[DaneeBT]

@FragrantK Please send me a private message with the requested information after updating your private messaging settings so I can further assist. Thanks! 

[SportyGirly125]

@FragrantK @Did you spend $25 before tax and shipping?

[FragrantK]

I'm sure I did ...I'll have to get it figured out. I wish there was a chatbox on the app to message with concerns, etc