Fraud ECards and untrustworthy process

[itstrina]

Placed an order last Thursday the 19Th. When I called Friday the 20Th to get status I was told it was cancelled for some nonesense about the rep did not make a note that he verified my billing address. I was told it would take 2 business days for my 6 gift cards to be refunded $395.00).  I was told this by Supervisor “Mi (?).  Called today to place the order as I received a back in stock notification and it’s been 2 business days to only be told the cards were already used on a different account to ship to a different state on the 20Th.  Escalated to a Supervisor to be told gift cards are considered cash and nothing that can be done????  I’m suppose to eat almost $400? Tyra (?) refused to give me the department he was escalating to or his Managers name. I asked more than 5 times and he refused continually saying he couldn’t guarantee anything. I explained the only individual other than me with access we’re Sephora employees who interacted with my order 

ive been promised by 2 representatives and 2 supervisors that I would be contacted by call and email. Nothing!  Poor service and seriously consumer stupid enough to entrust Sephora with our funds are supposed to “eat” our $$? Next will be a certified letter to their Corporate office and the media. I don’t know about others but I refuse to accept the lack of employee ownership with “sorry our employee stole your information. Nothing we can do!”

if anyone has a recommendation other that me fedexing a letter and contacting the media in NC and California (I believe that is their Corporate office) I’m willing to listen. 

Sephora Fraud ~you may want to look at what rep processed my gift cards and pull the cards!

[LaurieBT]

Hi @itstrina,

I'm sorry to hear about this and I'll send you a message shortly.

Warm regards,

Laurie