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Post in Customer Support

Fragrance coupon

Hi! My mom got a fragrance sample box for Christmas that is supposed to come with a coupon to use toward a full size fragrance but she lost the coupon or couldnโ€™t find it in the box. She bought it with her beauty insider account. Is it possible to look up her account and see that she bought the sample box but didnโ€™t use the coupon yet and still get that discount? 

Re: Fragrance coupon

Hi @jamiiief,


I'm sorry to hear that! Regretfully, the fragrance voucher cannot be replaced if lost or stolen. If your mother has any additional questions or concerns regarding this, she may contact us directly from her BIC account or she may contact us via phone at 1-877-737-4672.



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