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Post in Customer Support
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Anonymous Insider

Forgot Apartment Number

Hi,

I just placed an order #XXXXX. The address is correct, but I forgot to include my apartment number. I don't want it to get lost in the mail because of it. Can someone help me?

Thanks.

Re: Forgot Apartment Number

Hi @Anonymous,

 

I wanted to let you know, I took out your order number for security purposes. I'm so sorry to hear you forgot your apartment number on your order. At this time, we're unable to change or modify orders once they've been placed. When your order ships and you receive updated tracking information, please private message me your order number and correct shipping address so I can contact the shipping carrier to see if they can add your apartment number to your order. Thank you! 🙂

 

Best Regards,

 

❤️ Raquel

Anonymous Insider

Re: Forgot Apartment Number

I'm not sure if I'm doing it right, but I assume I need to click on your profile to private message you. However, the profile pages are unavailable. Other than that I don't know how to private message you.

Re: Forgot Apartment Number

@Anonymous I will send you a message to help with this. 

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