Fleetoptics exception “could not attemp”

[Bristam]

Hi, 

The tracking for my order stated it would be delivered Dec 2nd. The package never arrive and the date was changed to Dec 3rd. Yesterday I tracked the parcel and it was with the driver enroute. I was sitting in my living room all day waiting for it and I saw the van pull up. A fleetoptics employee (wearing the fleetoptics vest) got out of the car to search for my package but then a woman also got out of the car (without any fleetoptics uniform on) and stared helping him search. It seemed a little suspicious as she was not in uniform and previous deliveries I have only seen 1 delivery person. They found a package, put it in the front seat and proceeded to drive away without delivering my package! I checked the tracking and that’s when it was stated “exception: could not attempt delivery”. This is not true as I was right there and saw them! Also I checked my tracking information today and I no longer have any estimated delivery showing and have no clue what’s going on with my package now?! PLEASE HELP ME - I have relied on your delivery services and this has tarnished the experience.. I sadly may have to start shopping in-store only because of this mistrust. I have my tracking number and the fleetoptics drivers number available. 

[DaneeBT]

Hi @Bristam,

I'm sorry to hear about this! In reviewing your account, it appears that you were recently assisted. If you have any additional questions or concerns, please send me a PM.

Always,
Danee