Fleet Optics - “Unable to Access”

[Sherlxoxo]

My parcel was supposed to be delivered today, but when I checked the tracking system it updated to:

Unable To Access - Customer Name Not Listed on Call Box - Attempt within next 2 Business Days

It provided a “Proof of Delivery” picture in front of my apartment, the courier never called me to inform me that he is downstairs, how was I suppose to know otherwise.

Please help me resolve this issue. I was expecting the parcel today. 

[keelybt]

@Sherlxoxo I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser. However, I see that you have now been assisted with this by chat. 

[keelybt]

@Sherlxoxo  I'm sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[Sherlxoxo]

Hi! Just sent you a private message. 🙂