Fleet Optics Delivery problem

[ScentBug]

Hi Sephora,

My order was to arrive today, but the tracking detail said Fleet Optics attempted and failed because no buzz code was provided.  My question to you is , how do I provide buzz code on order? I cannot find anywhere when I check out on myibole app that I can provide additional notes for the shipping company

My buzz code is simply my unit number.  The delivery peraon did not call me or try/attempt.  There are no delivery notice, what so ever.  My second question is will this be delivered to me? If they can't "complete" the delivery, where will I be able to get my order? Will it be lost?  what should I do if I don't get my order? 

This is hilarious. I tried to call fleet Optics and waited for a person to call for an hour by it still no one. 

Delivery was never like this back then with Canada Post.  This is my first delivery with fleet Optics and I am not happy with this experience.  I will consider not buying from Sephora if this continues.

[JaneanBT]

Hi @ScentBug,

I am sorry about that! I will send you a private message. 

Best Wishes,

Janean