Flash shipping not available?

[jasminecui19]

I used to have flash 2 days shipping since I am rouge member. Just notice it’s not a default setting for my account anymore, and can’t find this option anywhere in the app.

[LaurieBT]

Hi @jasminecui19,

This post has been moved to Customer Support. I am happy to check on this for you! I will send you a private message shortly.

Warm regards,

Laurie

[Jessyfive]

Hi Laurie I placed an order last week and was able to choose Flash, but today only ground shipping is available. Can you please advise?

[RebeccaBT]

Hi @Jessyfive,

I am happy to check on this for you! I will send you a private message shortly.

Warm regards,

Rebecca

[BeautyIsMyNane]

What was the answer to her issue? I’m having the same problem, I use to have a subscription for 2-day flash shipping and now I don’t see the option even available. I’m a Rouge member with over $300 in merchandise sitting in my cart, and I’d really like to complete my purchase with flash shipping guaranteed.

[samanthasmom]

You have to pay for flash shipping now. If you had a subscription last year then it ended in February I believe. It hasn’t been complimentary with rouge status in a few years. Last year you could choose it as your reward for hitting rouge but they discontinued that perk. If you didn’t purchase a flash subscription for 2020, that’s why you aren’t seeing it during checkout.

[DaneeBT]

Hi @BeautyIsMyNane,

I will look into this then send you a PM in just a moment!

Always,
Danee