Find Sephora Card Account Number

[Kansas1997]

How do I find my Sephora credit card account number before my card comes in the mail? They can’t/won’t tell me over the phone.

[ranch2709]

Can you please PM me and tell me what to do. This is quite unnerving - I have no record of anything at all. If you are offering store cards, you should be able to manage them 

[LaurieBT]

Hi @ranch2709,

I'll send you a message shortly.

Best,

Laurie

[Maddie1420]

Hello, 

I have been having the same issues with my account please help. I call the comenity bank and they are not helping. I need the account number to register online but I never got the card and I do not know my account number.

[DaneeBT]

Hi @Maddie1420

I'm so sorry to hear bout this! Regretfully, we, www.sephora.com, do not have your credit card account number or access to Comenity Capital Bank's system. However, I recommend contacting Comenity once more at: 1-866-841-5037 (Sephora Visa) 1-866-864-7787 (Sephora Visa Signature), 1-866-702-9946 (Sephora Credit Card), or (TDD/TTY 1-888-819-1918) and request to speak with a supervisor for further assistance. I'm sorry for this experience and any inconvenience this has caused you!

Regards,

Danee

[hdinan]

@LaurieBT  I'm in the same situation. I have no record of my account number, my mailing address has changed, I cannot login to the online account so I have a credit card that I cannot access or control. 

I've called Commenity so many times with absolutely zero results. Please PM me to help me get my account number. I really regret signing up for this card. 

[LaurieBT]

Hi @hdinan,

I'm sorry to hear this and I'll send you a message.

Warm regards,

Laurie

[VictoriaMp4]

Hi there, could you also send me a message? I was able to pay my bill over the phone but they wont give me my account number and it never came in the mail. They offered to send a replacement card but that won't have my account number attached.

[MP1110]

Hey did you ever get it solved? Did you get your account number? I am regretting saying yes to open a card! 

[LaurieBT]

Hi @VictoriaMp4,

I'm sorry for the trouble and I'll send you a message.

Warm regards,

Laurie

[ranch2709]

Thank you!

[Jammly]

Could you PM me and tell me how to find mine as well? I can't find anything online about where it is and I want to go ahead and make a payment. Thank you!

[DaneeBT]

Hi @Jammly,

I'm not showing that it is listed on your Beauty Insider account. For further assistance, I recommend contacting Comenity Capital Bank directly by calling 1-866-841-5037 (Sephora Visa) 1-866-864-7787 (Sephora Visa Signature), 1-866-702-9946 (Sephora Credit Card), or (TDD/TTY 1-888-819-1918). Thank you!

Always,
Danee

[MerMaiDivA]

Please help me locate my Sephora loyalty card number I lost my card.... Please help!!!!

Thanks

Hali Boutin

[keelybt]

@MerMaiDivA I will send you a PM to help. 

[Shayleg]

Hi, I just received my credit card in the mail and want to activate it. But I cannot find my credit card account number!

[LaurieBT]

Hi @Shayleg,

To access your account online please visit > https://d.comenity.net/ac/sephoracard, or for Visa > https://d.comenity.net/ac/sephoravisa.

Thank you!

Best,

Laurie

[mienkone]

@LaurieBT I cannot find access to my account number. I cannot log in without my account number. I never received one. This is urgent. I tried calling Comenity Sephora Card and it did not work. Please HELP!

[naturalmakeup33]

Did you ever get this sorted? I'm scared because it is happening to me too 😞 can anyone help me get my acct number?

[DaneeBT]

Hi @naturalmakeup33 

I recommend contacting Comenity Capital Bank directly for further assistance.

Please contact Comenity Capital Bank by calling: 
1-866-841-5037 (Sephora Visa) 
1-866-864-7787 (Sephora Visa Signature) 
1-866-702-9946 (Sephora Credit Card).

Thank you!

Regards,

Danee

[naturalmakeup33]

Yeah I called them and they said they cant give me my acct number...but I need it to log in >.<

[DaneeBT]

@naturalmakeup33 I'll send you a PM.