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Post in Customer Support

FENTY foundation shade

I ordered Fenty ProFlt'r Soft Matte foundation in Shade 190 based on the Shade Selecter recommendation (compatible with my Estee Lauder Doublewear shades that were matched in person. I absolutely love the foundation formula,  but after a few days of wearing it, the shade appears a little too dark or maybe too warm, not quite the right tone. Unfortunately I  threw away the packaging and package slip, so unsure what I can do, and also how I can find the right shade without purchasing more. Understandably I'm reluctant since the last shade didn't work out! Please advise. 

Re: FENTY foundation shade

Hi @MarousyaR,

 

I'm sorry this shade is not working out! If it's too warm or too deep, I may suggest checking out shades 180 or 150. Additionally, items can still be returned without the product packaging or packing slip, as long they are gently used. 

 

If you're interested in exchanging the item, please note that we're only able to process exchanges in-store. You can provide the store with your order number or registered email address to verify the order. 

 

If you'd like to return the item, you can return it by mail or in-store. To return it by mail please use the prepaid return shipping label > https://returns.narvar.com/sephora/returns?locale=en_US

Thank you!

 

Warm regards,

Laurie

Re: FENTY foundation shade

Thank you! I checked another website that matches foundation shades and they recommended 150 so I  am going to give that a shot.

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