Extra 500 points didn't add up

[Sandy364]

Hi, there is an offer to automatically earn 500 points if we spend more than $75. I spent $110 yesterday in store, and the points didn't add up to my account. Can you fix that, please?

[LaurieBT]

@Sandy364, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[LadyAMD]

I am having trouble with not having my extra 500 points added on to my purchase that I made in store on 8/31. It was about $99. I purchased an item in store that was $22 then I had to have the other item shipped to my house (that item was I think $72). I'm not sure if the reason I haven't gotten the points added to my account was that one was in store and one was shipped?
They were both on the same transaction, so I'm confused.

I did try to use the coupon and order something on the app, but it said that I couldn't because I already used it.

If you could please look into this matter, I'd REALLY appreciate it! I'm so close to being a Rouge member lol.

[LaurieBT]

@LadyAMD, I received your message but I'm unable to respond as your private messages are not enabled on your side. I'm glad to see that a Beauty Advisor was able to further assist you. If you need any additional assistance, you can adjust your private message preferences on the web browser (not the app). Please look for the gear/settings icon. Thank you!

[LaurieBT]

@LadyAMD, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[SunriseMom]

My bonus points aren't showing yet either from my in store purchase. Is there a delay when bonus points are awarded? 

[keelybt]

@SunriseMom Yes, it can take up to 48 hours for the extra points to be added. If it is past that time frame, we will be happy to check on it for you. Please send me a PM with your registered email address and date of purchase.