Extra 500 point for $75 purchase

[hcschl2]

Hello! I made a $75+ purchase in store on 9/8… my account was credited with the points for the purchase but not the extra 500 points. I wanted to check if there was an issue or if this is the usual time frame to process something like that? Thanks!

[DaneeBT]

Hi @hcschl2 It may take up to 24 hours for the points to be credited. If it has been past the 24 hours, you are welcome to send me a PM so I can take a look. Thanks! 

[TashaAve88]

Hi I made a purchase on 9/3 and I too have not received my 500 points. Is there anything I need to do? 

[LaurieBT]

Hi @TashaAve88,

I'm happy to check on this and I'll send you a message.

Best,

Laurie  

[Leetdecoder]

Hello, I too made a purchase of over $75 on 9/6 abs haven’t received the 500 extra points to my account. Is there something I should do? Thanks!

[DaneeBT]

Hi @Leetdecoder Please contact us via phone at 1-877-737-4672 or via our live chat so we can further assist. Thanks!