Expired makeup!!!! STOP!!!

[JuliaSt]

I'm extremely frustrated. I probably spent around $4,000 on Sephora in the last few months. I was just checking batch dates on all the products and realized that two of my milk makeup blushes and some of the haus labs lip crayons are over 3 years old. One of the pencils is in fact over 5 years old. Also, JVN hair products that have original packaging from 2021 and were changed in 2022. I reached out to customer support and all I got was " I'm sorry you are past 30 days". I understand the 30 days return policy but it should be applicable if and only if I did not like the product. You should not put this limitation for products that were sold expired. My order is not that old, it's 40 days or so. Do better, especially for clients that have been with you for years and have spent a lot of money. I don't mind taking my money elsewhere, luckily there's enough stores around.

[keelybt]

@JuliaSt I'm sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your order number. You can adjust your account settings (the gear icon) to enable private messages on a desktop or mobile web browser, not the app.