Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Exchanging Fragrance

To start off, let just say this summer I fell in looooove with GOOD GIRL BLUSH by Carolina Herrera. I sniffed it at so many retailers form Macy's to Nordstrom, here at my beloved Sephora, even in other countries. I have purchased Sephora in over 4 continents before by the way, so I'm a loyal customer. 

 

After a long contemplation, a woman at the Belgrade airport handed me what I thought was Good Girl Blush Eau De Parfum, and I decided to finally buy it, as I couldn't hold my patience. Little did I know that only hours later, when I arrived back home, tragedy had struck..

 

That woman gave me the elixir when I specifically double-checked with her that it was the original Good Girl Blush. 

I have sprayed the Elixir in stores before and hated it extremely. I need the light, dewy freshness of Blush original, and now I just have a full sized 80 ml of Carolina Herrera Good Girl Blush Elixir sitting in my house, unopened and unused.

 

Does anyone think there is any way Sephora would take it, even though I didn't buy it there, to put in their stock and just give me the Good Girl Blush I want? Im really devastated.

1 Reply

Re: Exchanging Fragrance

@IsaBeautyxo Sorry to hear about this! You've contacted the Sephora US site and we are only able to handle inquiries and complaints for our Sephora stores/websites in the US and Canada. We are also unable to process returns/exchanges for purchases made outside of the US/Canada. Please contact the store where it was purchased directly or you may reach out to the appropriate international website:

 

https://www.sephora.com/beauty/international-websites

Conversation Stats
  • 1 reply
  • 294 views
  • 0 Hearts Given
  • 2 Contributors