Exchange issue...same product different color

[TXrealestate]

I am a sephora credit card holder. I have tried several times to exchange a foundation I bought online for another shade that is the right color. I bought it online and didn't have the receipt so i told diffeent people in the store i bought it on my Sephora card. I LOVE the foundation. It is PAST 60 days now and I just looked to see that's the policy for exchange. But again I want same exact product.  Different color. I tried again yesterday same thing said "I need a receipt". I do not feel I should be forced to keep a color that is not the proper shade. #Makeupforeverfoundation

[keelybt]

@TXrealestate I'm sorry to hear that! Any of our freestanding stores should be able to locate it using your Beauty Insider rewards account.  It looks like your private messages are currently turned off. Please send me a private message with your order number and the location you visited, or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service