Exchange Gift

[Anonymous]

Hi I received a eye shadow from a friend (she ordered it online and it was mailed to my house) and it came broken. Can I bring it to my Sephora store and get a exchange with an unbroken one. And would I be able to switch it for a different color? (but the same product/same price/just different shade)? 

Thanks

[PenelopeBT]

Hi @Anonymous,

We only accept verified returns with proof of purchase. If this was a gift from a friend, please bring their shipping receipt in store for an exchange. Returns are ultimately to the store's discretion. Please contact the store directly for further assistance.

Warm Regards,

Penelope