Exception

[trbl0614]

Hi! I got “exception” as the delivery status of my recent order. My brother used the same shipping address for his Sephora order before and there was no problem. Is there anything I can do to get my order ASAP?

[LaurieBT]

Hi @trbl0614,

I'm sorry to hear this! This thread has been moved to the Customer Support group. Please feel free to post any customer service-related questions or concerns in this group for assistance in the future. 🙂

I'll take a look at your order now, and I'll send you a private message to help shortly.

Best regards,
Laurie

[gonerogue]

@trbl0614 I have this issue every once in a while when my package is delivered via OnTrac. Unfortunately, I don’t think there is much to do to get your package sooner- you just have to be patient. You can try calling the 1800 Customer Support number for the shipping provider but I can’t say I’ve ever been successful in doing so and getting my package sooner. 

[trbl0614]

Thank you so much! Might as well just want for my package patiently:(