Exception

[Xzayvia]

I made an order online and wasn't there to pick it up and now it says exception. Doe that mean its getting returned or they'll try again?

[SMPP]

We’re you given an answer?? I have the same problem. It says exemption because it was lost during shipping

[DaneeBT]

Hi @SMPP,

Upon review, it appears that you've already been assisted. If you have any additional questions or concerns, please send me a PM. Thanks!

Always,

Danee

[TK2sweet]

Was there ever an answer or solution for u? I’m having the same issue...

[keelybt]

Hi Tk2sweet, Usually this means they were unable to deliver and the tracking should update with more information. I will look into this for you and send you a message with more information. 

[MaliBT]

Hi @Xzayvia, 

I can look into this for you. I'll send you a private message.

Beauty On, 

Mali

[CriselRivero]

Hey the same thing happened to me this week, what does it mean? 

[01Elena]

Hey, the same thing happened to me. I looked in the help section, at the status vocabulary and there wasn't anything there. Is there anyway you could help me out?

[StephanieBT]

Hi @01Elena I will PM you shortly with more info!