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Post in Customer Support

Error message

Ive been trying to place my order for the past three days and i keep getting an error message. I tried doing on the app and on the website. I tried changing cards and billing address but nothing works

Re: Error message

Hi @orlybendayan98,

 

I'm sorry to hear this! We can look into this further for you. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address and the exact error message you're receiving, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

 

Best,

Laurie

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