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Post in Customer Support
bookwyrmm
FRESH FACE V Vib
‎10-02-2018 02:49 PM
‎10-02-2018 02:49 PM

Empty Sample Card

Not sure if anything can be done about this, but I just received my order, and my perfume sample was missing. I got the card, but not vial inside, and it wasn't loose in the box.

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2 Replies
kevinbt
ALUM II Insider
‎10-02-2018 03:41 PM
‎10-02-2018 03:41 PM

Re: Empty Sample Card

Hi @bookwyrmm, I'm sorry to hear that! While we can't reship damaged or missing samples, I'd be happy to update your Beauty Bank with some points for the inconvenience.  I am sending you a private message with more details! 

 

Regards, 

Kevin

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1 Reply
bookwyrmm
FRESH FACE V Vib
‎10-02-2018 03:55 PM
‎10-02-2018 03:55 PM

Thank you so much!

Thank you so much!
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  • 2 replies
  • ‎10-02-2018 02:49 PM
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