Empty Boxes

[dlnguyen]

Has anyone had any trouble with their orders recently? I have the flash two day shipping and when I received my orders they were actually boxes with the samples that I requested. Is there another box with the other items coming on the way? I just thought it was weird that they would send me a box with just my samples split up from the actual items that I ordered. 

I'm kind of frustrated because I would have needed some of my items this weekend. They already recent replacements for one of my orders (I almost freaked out because it was all of my Fenty products!) and I'm just a little frustrated that I may have to wait for another replacement order again. 

I'm sure that they are super busy with a ton of orders but I'm just surprised that this happened twice in a row. I've never had a problem with Sephora or receiving packages until this go round. 

[RaquelBT]

Hi @dlnguyen,

I am so sorry to hear about this! I will be sending you a PM shortly to further assist 🙂 Thank you for your patience.

Best Regards,

Raquel