EXTRA20 code not working

[Linnyhil]

"Must be logged into Beauty Insider account and add sale products to qualify. Dyson, Pureology, and Mizani items are excluded from this promotion. Sephora employees are not eligible for this promotion"

This message appears each time I try to checkout even though I'm logged in. I've also tried logging out and back in already. Help!

[LaurieBT]

@Linnyhil, my apologies! Please contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) where an agent can make sure the discount is added for you. If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!