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Post in Customer Support
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Moceri
NEWCOMER I Insider
‎12-17-2022 11:20 AM
‎12-17-2022 11:20 AM

EGift Card delay

I purchased an EGift Card over 33 days ago and the recipient still has not received it.  The order number I received on the email receipt is not recognized on the website.

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DaneeBT
MOD Rouge
‎12-17-2022 11:35 AM
‎12-17-2022 11:35 AM

Re: EGift Card delay

HI @Moceri

 

I'm so sorry to hear that! As eGifts are processed through Cashstar, I recommend contacting them directly by phone at (866) 286-1262 between 8am and 12am (eastern time) or via email at SephoraGiftcardSupport@cashstar.com for further assistance. Thank you!


Regards,

Danee

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  • ‎12-17-2022 11:20 AM
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