Double-charged in store

[Ameema]

Hi, I was double-charged in store while using the mobile POS. Can you please advise how to proceed from here? Is there a way to get one of the charges reversed without actually going in to a store? It is pretty inconvenient for me to go into one - especially the one this occurred at.

[RaquelBT]

Hi @Ameema,

I am so sorry to hear this! I highly recommend contacting the store directly about this, so they can best assist. You can find their contact information here > https://www.sephora.com/store-locations-events. If you're unable to get in contact with anyone from the store you were at, please PM me a photo of your receipt and your preferred contact information. Thank you. 🙂

Best Regards,

❤️  Raquel