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Post in Customer Support

Does Sephora Price Match?

Tarte is currently having their friends and family sale for 30% off. Can Sephora price match this? I'd rather purchase at Sephora than Tarte. Thanks!

Re: Does Sephora Price Match?

I have been a loyal Sephora customer for a few years... today I went to make a $120 purchase, but cancelled it upon price checking with Amazon.  Almost everything I looked up was significantly cheaper (not on sale but their 24/7 amazon price) --additionally I get percent back by putting it on the amazon card.  I would love to continue shopping Sephora but only if they can price match all competitors...  High End Department stores are rarely competitively priced so it's laughable that those are places Sephora is willing to price match. 

Re: Does Sephora Price Match?

What about price-matching the same brand on their own website? 

For example, glamglow cleansers are priced lower directly from glamglow than on the sephora site. 



Re: Does Sephora Price Match?

I've been waiting 5 days for my price match refund, why so long!!!

Anonymous Insider

Re: Does Sephora Price Match?

Pretty weak field of competitors . . . Looks like you selected stores that regularly price their products higher that Sephora.  And not matching sale prices at these stores or even at your own online store, pretty much says you don't price match.  Not really an issue but j without at least matching your own online sale prices, you don't really price match.

Re: Does Sephora Price Match?

Hi gracein19,


We do offer price matching within certain rules and limitations - regretfully we only offer price-matching on a competitor's regularly priced items, we will not match a sale price.


Re: Does Sephora Price Match?

That's really silly

Re: Does Sephora Price Match?

And what do you consider competitors? 

Re: Does Sephora Price Match?

Hi Melissagail,  Current examples of competitors in respective markets include: Bloomingdale's, Neiman Marcus, Barneys, Saks Fifth Avenue and Nordstrom's.

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