Do I have to send back the damaged item ?

[mxotoni]

Hi. I just requested a replacement Huda palette because a shade was shattered. They kindly requested I send the other back however can't I just throw it out ? I hate re-packaging damaged Sephora tend to ship out and it's an hour walk to the post office since I don't drive. So sick of damaged Sephora products in the mail. But it's my only way to get the goods  

[MeganBT]

Hi mxotoni, 

I'm sorry to hear that you received a damaged palette. I will private message you shortly to see how I can help you.

Warm regards, 

Megan 

[Emily2112]

I was wondering the same thing.. Do I absolutely have to send the broken product back?

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@MeganBT

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[LaurieBT]

Hi @Emily2112,

We kindly ask that the damaged item be returned with the prepaid mail return label here. >

www.sephora.com/returnlabel

If you're located in Canada, you may find the return label here. > http://returns.narvar.com/sephora/returns/?locale=en_ca

If you have any questions about your order or need additional assistance, please send me a private message with your order number and the details of your inquiry. Thank you!

Best regards,

Laurie

[Elenae123]

Hello, I have the same problem. How should I proceed? 

[PenelopeBT]

Hi @Elenae123,

Please send me a private message with your order number for further assistance.

Best,

Penelope