Disappointed

[jenniferbell]

Greetings Sephora people!

I am a Rouge member, which I know you know means I spend a lot of money at Sephora for things for me & for my daughters, too.  We LOVE your store & buy most things via the website.  & that is why I am writing.  I drove to the store the other day to return a couple of items & was sent away.  Apparently you have changed your policy & cannot take things back.  That is daunting!  Would you lay out $90.00 on something if you couldn’t take it back if it didn’t live up to expectations?

I am scared to buy things now for fear that they won’t work & I won’t be able to return them.  I understand that I can return things up to a few months but that is not enough...thank you!

Jennifer Bell

[LaurieBT]

Hi @jenniferbell,

I'm sorry to hear this and thank you for sharing this feedback. Please find the Sephora US returns & exchanges policies here. > https://www.sephora.com/returns-exchanges. If you're located in Canada, please take a look here. > http://seph.me/2id3Jd2.

Generally, items purchased online through Sephora US can be returned by mail or to your local Sephora store within 60 days of purchase for a refund to the original payment method, and within 90 days for online store credit. In Canada, this return time frame is 30 days.

I hope this information helps, and I'll send you a private message shortly. 🙂

Best,

Laurie