Disappointed Rouge Members

[iamlolacartier]

To Whom It May Concern:

Im a bit confused & disappointed. I have a birthday gift waiting in my bag. However, I made two purchases (online -pick up in store) & another purchase in store. Unfortunately, I wasn’t able to redeem my gift at all. With that being said, then an Sephora associate informs me that I need to make another purchase online and have these items shipped to me in order to redeem my gift. I mean…what? Why? How come I cannot redeem my gift in store and have it sent to me after spending approximately $200 in the same day. Please send my gift. I should not be boxed in to order and have it shipped to me if I need to redeem my gift. 

Sincerely, 

Disappointed Rouge Member 

[iamlolacartier]

@LaurieBT  Ive updated my private message preferences.

[LaurieBT]

Hi @iamlolacartier,

My apologies, we're happy to look into this for you. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie 

[iamlolacartier]

@LaurieBT Sure. I will send you a private message.

[LaurieBT]

@iamlolacartier, I received your private message but I'm unable to respond as your messages are currently off. I'd be happy to assist further if you'd like to adjust your messaging preferences on the web browser (not the app). Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie