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Post in Customer Support
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Different billing & shipping addresses

Hi! 

 

I was trying to purchase a bronzer online tonight using my credit card through Paypal.  However, Sephora wouldn't let me check out but asked me to verify billing address.  My credit card billing & shipping address are different.  However, billing address is on file with Paypal as long as I've been using it.  I couldn't find a section on Sephora page to enter my billing address.  It only has a section for shipping address.  The problem is that I always used this payment method to pay for with my Sephora online purchases without any problem.  I don't understand why all the suddenly it won't let me check out.  I ended up entering my credit card information with both billing & shipping address on Sephora check out page.  It finally let me complete my order.  But I don't like to enter my credit card information each time.  I still like to use my credit card through Paypal as my payment method.  

 

 

Thank you so much in advance!

 

1 Reply

Re: Different billing & shipping addresses

Hi @bubblekin,

 

You're able to add and save your billing+shipping information on your account, so you don't have to enter it every time you place an order. If you ever need assistance with placing an online order successfully, please feel free to give us a call at 1-877-SEPHORA. Thank you. 🙂

 

Best Regards,


❤️ Raquel

Re: Different billing & shipping addresses

Hi RaquelBT,

 

Thank you very much for your replied and information.  I couldn't find the section that I can enter my billing address except my shipping address.  

 

I did contacted VIB rouge representative today.  After telling her my issue.  She said Sephora can't accept Paypal as payment over the phone (Hmm...I must have talking to myself all these time).  She did helped me verify both of my billing and shipping address on file and both address were correct.  Anyway, long story short, she said I need to contact Paypal for this issue.  I did contacted Paypal and Paypal told me that I have zero issue with my Paypal account and it must be Sephora's issue.  Oh well, this is very frustrated...

 

Have a beautiful day!

 

Best Regards,

bubblekin

 

 

Re: Different billing & shipping addresses

Hi @bubblekin,

 

You're welcome and I sincerely apologize for the inconvenience caused. I'll be sending the information you've provided to the appropriate department, so they can further investigate into this. Thank you and I hope you have a beautiful day as well. 🙂

 

Best Regards,


❤️ Raquel 

Re: Different billing & shipping addresses

Thank you very much Raquel!! 🙂

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