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Post in Customer Support
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Didn’t receive my 3 samples

Purchased for the first time online and was greatly anticipating my first 3 free samples...but they weren’t included in my shipment. 

 

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Re: Didn’t receive my 3 samples

Hi @AbbyKat80,

 

I'm sorry to hear this! I'll be sending you a PM shortly to assist. 🙂

 

Best Regards,

 

❤️ Raquel

Re: Didn’t receive my 3 samples

I just got an order today and also didn't get the free samples. A bit bummed since I was dying to try Fresh and Drunk Elephant - two brands I can't afford to buy before sampling!

Re: Didn’t receive my 3 samples

I contacted customer service and they added 100 points to my account in place of the free samples. 

RE: Didn’t receive my 3 samples

Same thing happened to me last month. I contacted customer service and they apologized and added points to my account.
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