Didn’t receive free samples

[MariaPapa]

Hello,

I received my order today but none of my free samples were included. Is there something that can be done?

[DaneeBT]

@MariaPapa I'm sorry to hear about your samples. It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[suki96]

I didn’t either. Neither did my mom who I shipped an order to. It seems to be a regular occurrence, especially during VIB 20% off. I’d be lucky if I got a substitute sample but didn’t even get that.  I’d say 25% of the time is correct. Why even offer choices if we never get them?  Shoppers Drug Mart has no issues fulfilling theirs.