Didn’t get a temporary card

[mousse3200]

Applied for a card online and after a follow up all was approved.  Was told I could immediately go to the store and charge on the new account.  When I got to the store they couldn’t find the account.  When I look in the app for the temporary card it still says my card application is under review.  

[DaneeBT]

Hi @mousse3200

I'm so sorry it is taking longer than usual for Comenity Capital Bank to review your application! I recommend waiting a bit longer for the review to be completed. If you have additional questions or concerns in the meantime, I recommend reaching out to Comenity directly. I understand this is frustrating and I apologize for the wait!

Regards,
Danee

[mousse3200]

After answering questions over the phone I was told I was approved for a card with a $5000 limit and could go to the store right away and start using the card.  That sounds like the review was completed to me. 

[farzeen23]

Hey! I am in the same boat. How long did it take for you to get the card showing up?

[DaneeBT]

Hi @farzeen23 I'm so sorry about this! I recommend contacting Comenity Capital Bank directly as they should be able to further assist. Thank you!