Did not receive paid product

[pianopooh]

I did not receive my item in my order as stated. Tracking says it's been delivered, but my item is not inside the box. The package slip says there's only one item, which is the sample bag. Your phone rep admit this is an error and need to investigate for 8 to 10 days. It is December 15. Ten days is Christmas. I would like a refund now, you can resolve this on your end with UPS. I need to purchase this for Christmas day. Thank you for your understanding.

[ZakiyaBT]

Hi @pianopooh,

I am so sorry to hear this! I will send you a PM for further assistance.

Best,

Zakiya