Did not receive free sample

[nthpe]

Didnt recieve free sample today when i checked my package... 

@CustomerService 

[GanjaGal]

Same thing happened to me today , never happened before I really wanted to try this eye gel so I was thrilled when I saw it as a sample option but I only received the box the sample should have came in with nothing inside! 😳

[LaurieBT]

Hi @GanjaGal,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best regards,

Laurie

[Cindy123456]

Same thing happened to me! Just received my order today.

[keelybt]

@Cindy123456 I'm sorry to hear that! I will send you a PM. 

[niing]

same problem here...

[keelybt]

@niing I'm sorry to hear that! I will send you a PM. 

[Olivia0909]

I didn’t receive samples again too. So frustrating 

[DaneeBT]

@Olivia0909 Sorry to hear that! I'll send you a PM. 

[DaneeBT]

@nthpe sorry to hear that! I'm sending you a PM.