Delivery status - Exception

[klaudyk]

Hi,

This is my first time ordering from Sephora online, and my package was supposed to arrive today, but the tracking shows an "exception" status. I read online that this usually means there’s an issue with the address, but I double-checked and the address is correct. I’m concerned because the product was limited edition and is now out of stock, so I really want to make sure I get it.

[LaurieBT]

Hi @klaudyk,

We're happy to assist with any order issues you may be experiencing. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie

[CynthieLu]

I don't know where your from or how your package is being delivered, but I'd recommend reaching out to the post office ( or whichever carrier is delivering ) and check with them. @klaudyk