Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Delivery Status - Exception

I've placed several orders with Sephora, but it arrived early when this specific order was shipped to my apartment. The delivery driver rang my doorbell once quickly, and I wasn't expecting the shipment so I wasn't by my phone to let them in. Now, my status says "Exception." Does that mean that they're going to try the next business day (today)? 

 

Or is my package now being held, and I need to go pick it up somewhere? 

Re: Delivery Status - Exception

@AnnieJuxin Usually they will make another delivery attempt, unless specified otherwise. I will take a look and will send you a PM. 

1 Reply
Conversation Stats
  • 1 reply
  • 860 views
  • 0 Hearts Given
  • 2 Contributors