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Post in Customer Support

Delivery Exception

My package for order was out for delivery yesterday. It now says “Exception. Delivery could not be completed- unable to leave parcel.” What does this mean? I checked my addess, it’s right. I was home all day long, no one came to the door to even try o deliver something. This is my first Sephora order since I usually am loyal to Ulta. Very disappointed to see you use Lasership. I have had many problems with them in the past.

Re: Delivery Exception

Hi @smorrow801,

 

I am sorry to hear this! I will send you a PM for further assistance. Please note that I did remove your order number from your post for your security and protection. 

 

Best,

Zakiya

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