Delayed Order and Poor Customer Service

[Simrnn21]

Spoiler

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I am writing to express my dissatisfaction with my recent order placed last week, consisting of six to seven items. It has now been seven to eight days since I placed the order, and I was expecting delivery yesterday, which did not happen. When I reached out to your customer service, I was advised to contact Canada Post. However, upon calling them, I was informed that there was no physical item that had left their center, only virtual scanning. I returned to your customer service for assistance and spoke to an agent who seemed disinterested in resolving my issue. To my dismay, I learned that out of my original order, only one item remains, there were other items that were meant to be a birthday gift for myself. The other six items, which are among my favorites, are no longer available. I find it unacceptable that after a week of waiting, I am told that I can only receive a refund for items that I was excited to receive. I expect better communication and a resolution to this matter.

[LaurieBT]

@Simrnn21, I'm sorry to hear this and I'm happy to take a look in more detail. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Thank you!

[Simrnn21]

I have changed the setting and turned on private chats- still waiting for your response.

thanks 

[Simrnn21]

Hey! I did message you almost an hour back in the private chat 

[LaurieBT]

@Simrnn21, I received your message, but I'm unable to respond as your private messages are off. You can adjust your messaging preferences through the web browser (not the app). Please look for the gear/settings icon. 

[Simrnn21]

Yes, I did change the settings.