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Post in Customer Support

Delayed Order & Sold Out Products

I placed an order on Sephora.ca 2 days ago that has not yet shipped (it has never taken this long).

 

I just took a look at my order, and 3 out of the 4 products that I purchased are now listed as "Out of Stock" on the website. Is there a way to check and see if these products will be part of my shipment or not? Thanks.

Re: Delayed Order & Sold Out Products

Hi Brannndi, Sorry for the delay! Due to technical issues, we are experiencing a processing delay. Our distribution center is working hard to get the orders out as quickly as possible. The status you see online is the current status should you wish to reorder, so you should still receive your items. If there are any issues fulfilling your order, you will be notified by email. Thanks for your patience!

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