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Post in Customer Support
KATSCLL
NEWCOMER I Vib
‎09-10-2023 10:38 PM
‎09-10-2023 10:38 PM

Defective product

I bought the k18 starter set today to try out. I left it on my bathroom counter (upright) and noticed tonight that the detox shampoo has leaked- my wash day is tomorrow and I won’t be able to go back to Sephora until end of the week. Any suggestions? I want to use it tomorrow but I also am bummed about losing quite a bit of product 😞

 

K18 Biomimetic Hairscience Hair Repair Starter Set 

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DaneeBT
MOD Rouge
‎09-11-2023 07:56 AM
‎09-11-2023 07:56 AM

Re: Defective product

Hi @KATSCLL Oh no! If the item was purchased in-store, please contact the Sephora store directly for information regarding a return or exchange. Thanks! 

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  • ‎09-10-2023 10:38 PM
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