Defective Tatcha Silk Canvas Primer Sample

[eggtarts]

Just got my order (that I made specifically to get the Tatcha sample) and I can’t get the jar to open! It’s so small and slippery with absolutely no way to grip it properly. I’m tempted to go in with a hammer just to get to the actual product!

[danasdum]

i tried the tweezers method and this happened to mine 😓

  

[LillyDo]

I just got mine with the obento box. It's impossible to open. Absolutely no grip whatsoever I'm so frustrated T^T

[Nikkidw2000]

I cannot get this tatcha primer to open! 

[hoooliiaaa]

I finally got mine open! I used tweezers and slid one side between the base and the top (if that makes sense) as far as I could until it made a popping noise, then I did it a few more times all the way around until I was able to pry it off. Now I can screw it back on and off easily!

[MaliBT]

Hi @eggtarts, 

Sorry to hear that! I'll send you a private message. 

Best, 

Mali

[AmandaPanda2999]

Hi there; I'm having a very hard time opening my Tatcha sample as well!

Please help!

[LYNDEE1117]

I can't open mine either! help?

[Anonymous]

Same with me!

[AmiVS]

Did anyone ever get an answer on how to open these?

[AmandaPanda2999]

@AmiVS, No, I haven't.

[AmiVS]

I got it to work, after much frustration. You have to hold the very top and bottom of the container while unscrewing - I had been trying to do that but needed to hold lower on the white base, if that makes sense. Not the best design. 🙂