Defective Product

[CBoe86]

This morning, for the first time, I attempted to use the Dennis Gross Vitamin C promotional sample I selected on my last order. I'm not sure if its expired, defective, or what, but it is SO orange. After looking at the product description, it's not supposed to be like that... 

[LaurieBT]

@CBoe86, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!