Defective Giftcards

[Dragonsgirl]

Hello, 

Anyone still having problems with gift card numbers peeling off the back, leaving the card useless? Contacted customer service, no help!!! 

[rabbitlore]

Same thing just happened to me! Were they able to resolve it? The card wasn’t scanning in the store either which was odd.

[LaurieBT]

Hi @rabbitlore,

I'm sorry to hear this! It looks like your private messages are turned off. You may send me a private message with more details, and I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available.

Best regards,

Laurie

[DaneeBT]

@Dragonsgirl Sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with a clear photo of your gift card or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!